by Claudia Lehmann | Jul 11, 2012 | Projects
The increasing pressure of competition and also increasingly complex offers in the service sector pose new challenges for providers. One of the biggest difficulties of service providers is to determine and evaluate their productivity, in order to be able to enhance it...
by Claudia Lehmann | Jun 28, 2012 | Projects
Taking off at Munich Airport in July? Please, let us know! We would like to capture your experiences at the airport from the first touch point (e.g. check-in desk) until boarding. You will be accompanied by our researchers. Just tell us your experience on the way...
by Claudia Lehmann | Jan 30, 2012 | Products, Projects
Free services are playing an increasingly important role on the internet and constitute a large growth market. Due to this development, there are new challenges for both management practice and research. The currently published “Free Services” brochure of...
